Frequently Asked Questions
Everything you need to know about your Unze London shopping experience.
How long does shipping take for my order?
Standard domestic delivery typically takes 3-5 working days, while international shipping can take 7-14 working days depending on your location and customs processing.
What is your return and exchange policy?
We offer a 30-day return policy for unworn items in their original packaging. You can exchange your purchase for a different size or request a full refund via your original payment method.
How do I determine my correct shoe size?
We provide a comprehensive size guide on every product page. We recommend measuring your foot from heel to toe and comparing it to our UK/EU conversion chart for the perfect fit.
Which payment methods do you accept?
Unze London accepts all major credit and debit cards (Visa, MasterCard, American Express), PayPal, and localized payment options like Klarna or Cash on Delivery in specific regions.
Can I track my order once it has been dispatched?
Yes, once your order leaves our warehouse, you will receive an email containing a tracking number and a link to the courier's website to monitor your delivery progress.
Are your products covered by a warranty?
All Unze London products are manufactured to high quality standards. We offer a limited warranty against manufacturing defects within 90 days of purchase.